Rise Leaders Radio
49 You‘ve Defined Your Values:  Have You Operationalized Them?

49 You‘ve Defined Your Values: Have You Operationalized Them?

November 23, 2021

Don’t tell me what you value; show me your budget, and I’ll tell you what you value.” –Joe Biden

Put your values into action

A lot of energy goes into defining an organization's Vision, Mission and Values. It's an exciting time and an inspiring exercise. Usually, steps are taken to put this Core Ideology into action but it often remains separate from the hard core center of the business. It doesn't have to be that way. MaryBeth Hyland dedicates the second half of her book, "Permission to be Human: The Conscious Leader's Guide to Creating a Values-Driven Culture" to this topic.

During our previous conversation (Episode 48), MaryBeth and I discussed wellbeing and mental health in the workplace. Today, we focus on integrating values into cultural norms and operations, top to bottom.

Put simply, MaryBeth shares how to “walk the talk.” She shows how to catapult your values into action throughout your organization – and explains the consequences of failing to do so. Operationalizing your values is the pivotal next step for seeing your values leap off the conference room posters to make a tangible impact.

Be clear about expectations concerning values when hiring

[08:09] “You need to have your values as a part of your process for hiring. Because it is not fair, it is not kind to hire somebody without clear expectations of how they're going to be showing up every day.

Your values guide your actions

[08:28] “Your vision is your ‘why’ and your mission is what your values are - your ‘how.’ If you have clearly stated values of how you're going to go about accomplishing your ‘what’ and your ‘why,’ but you don't hold anyone accountable to them, then you're basically telling people, they don't matter, and they're not real.”

Tracking alignment to your values

[16:28] “You can look at a budget, let's say, for an organization overall, and start connecting line items to values. You could say, ‘Oh, wow, 70% of our budget is skewed towards 'excellence', whereas we really need to beef up our areas of 'people first'."

[16:51] “And that's the same for our schedules – being able to color-code your schedule based on the values you're activating. When you visually look at your time, you can see, 'how much am I really investing in these values that I'm here to embody? And how can I start to balance those out?'”

[15:20] “If you really want change, and depth and width in what you're trying to create with operationalizing your values, you need to invest in them financially as well.”

Connect with MaryBeth Hyland on LinkedIn
https://www.linkedin.com/in/marybethhyland

Get support as an organization or individual at https://sparkvisionnow.com 

"Permission to Be Human: The Conscious Leader's Guide to Creating a Values-Driven Culture"
https://www.amazon.com/Permission-Be-Human-Conscious-Values-Driven-ebook/dp/B0965XWV49

Rise Leaders Radio Episode 45: 7 Elements of a Winning Culture www.rise-leaders.com/podcast

To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#48 Permission to Be Human:  Caring Deeply About People  & Their Wellbeing at Work

#48 Permission to Be Human: Caring Deeply About People & Their Wellbeing at Work

November 9, 2021

“This book is a love letter to any fellow humans who have felt like they were the underdogs for deeply caring about people and their wellbeing at work.” – MaryBeth Hyland, Permission to Be Human: A Conscious Leader’s Guide to Creating a Values-Driven Culture

Wellbeing at work

Just as we go to a doctor if we break an arm, we should treat ourselves with the same level of respect when it comes to our mental, emotional, and spiritual wellbeing – even at work. While we might not think of spirituality at work, I put it in the domain of wisdom and purpose, vision or values – important guiding pillars for showing up as your best self. It all plays a role.

This is the groundwork for my conversation with MaryBeth Hyland. She’s the founder of SparkVision, a firm committed to creating environments where people thrive. Especially in the past year and a half, our mental health may have taken a hit – and it’s important to recognize it’s likely the same with those we interact with each day.

From our discussion, you’ll learn:
- What’s included in the term “wellbeing”?
- How do you approach someone if you notice they’re having difficulty with their mental health?
- How do you address the fact you were hurt by someone who's in a tough place mentally?

Invest in your relationships at work

[10:43] “So much of it has to do with your relationship … It's a short- and long-term relationship that involves a lot of investments in each other to feel like it's coming from a place of caring and wanting to help people in their wellbeing instead of maybe wanting to call them out, or stigmatize, or make them feel like something's even more wrong.”
[15:48] “The more you're willing to share of yourself, the more willing other people are to share.”

Establishing boundaries

[20:05] “There's a big misconception with boundaries that boundaries are about controlling other people. But boundaries are actually about creating an environment that’s good for you, that's going to take care of your wellbeing.”

Taking ownership for your part

[24:30] “To truly be sorry, you have to be willing to sit with what the other person experienced and hold space for that just like they did for you, when you were on the other side of it.”

 

Connect with Mary Beth Hyland on LinkedIn:

https://www.linkedin.com/in/marybethhyland/

Learn More about Spark Vision:

https://www.sparkvisionnow.com/

Work Life with Adam Grant https://podcasts.apple.com/us/podcast/we-should-allow-sad-days-not-just-sick-days/id1346314086?i=1000530163973

Be Well Lead Well Pulse  www.bewellleadwellpulse.com

WellBeing at Work, from Gallup:

https://www.gallup.com/workplace/336935/wellbeing-at-work.aspx

 

To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:

https://rise-leaders.com/contact-info/

#47 Shaken & Stirred | Calming a Frayed Nervous System

#47 Shaken & Stirred | Calming a Frayed Nervous System

October 26, 2021

We will all grapple with trauma in some form. If you haven’t experienced it yet personally, then as a leader, mentor, friend, or loved one, you’ll be with someone who has.

Drawing from my own recent experience, I want to share what I’ve learned from an event that rattled my nervous system. We'll all get shaken by life, and whether it’s a heated argument, natural disaster, or a dog attack (like mine), it’s important to work through that experience so that unprocessed trauma doesn't get lodged in our system, only to make a surprise appearance when we least expect or want it. Not coping with trauma can have significant consequences.

I'm sharing my own response to a recent experience. I’m not a trauma therapist or coach. I took on a few practices to move past a jarring event and as of now, they seem to be working. I do give coaching clients contemplative, grounding and journalizing practices like the ones I describe in this episode. I hope it helps you like it has for me.

If you or someone you know have experience trauma, please reach out to a professional.

Here are a few of my insights:

Help often appears where you’re not looking

During the attack, I thought I was powerless and alone. I looked in one direction for help but it came from another. We all have our blind spots, assumptions and ways of seeing reality. We often need others to help us past our limitations. I was not alone.

Trust in Others Who Care About You

It takes time for the fight-or-flight chemicals to leave our bodies.  Until then we may function 'just fine'.  Yet our decision-making post trauma is compromised because our nervous system takes a while to settle.  Having someone in your corner that sees reality more clearly and who is willing be straight with you is priceless. And you have to be open to listening.

Make time to recuperate and reflect

Take the time you need to heal and process the event. It’s likely you won't be on your game, so go light on work or take a complete break in order to give yourself the space to recover. While I didn't take days completely off, I went easy enough on myself to get my energy back and clear my head. Bodywork therapies like NetworkSpinal and Polarity Therapy helped me immensely, and journaling has been incredible as well.  Breathwork, mindfulness and movement were also part of my healing.  I also spent the evenings with a good novel!  

For further exploration:
Network Spinal – search for a practitioner near you
Polarity Therapy:  https://polaritytherapy.org/
Calm breath exercise – extended exhale https://www.youtube.com/watch?v=aNXKjGFUlMs&t=5s
Calm breath exercise – bubble/box breathing https://www.youtube.com/watch?v=uxayUBd6T7M
Third-person journaling https://goodmenproject.com/featured-content/dg/#:~:text=In%20the%20case%20of%20third,referring%20to%20ourselves%20by%20name.
Telling Your Story May Be Good for Your Health https://h-i-v.net/spotlight/mental-health-month-2021

 
To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#45: 7 Elements of a Winning Culture: Foosball isn‘t one of them

#45: 7 Elements of a Winning Culture: Foosball isn‘t one of them

September 28, 2021

“There’s 10.1 million positions open [in the post-COVID workforce], there is this great resignation, a great reconsideration: What am I doing? Do I feel attached to my company? Do I feel like I have purpose?” – Mike Sullivan, CEO of the LOOMIS Agency

The 7 Elements of Great Culture
The pandemic changed the landscape of the working world as we know it. Team members’ priorities have shifted into focus, and in much of the workforce, there has been a mass exodus as they search for companies that align with their purpose or values.

One element that can provide stability and longevity against this backdrop of rapid change is culture. As the CEO of The LOOMIS Agency, Mike Sullivan knows this firshand. Culture is a hallmark of strength in an organization that team members overwhelmingly respond well to. The proof is in the pudding: LOOMIS retained all team members during and after the pandemic.

My previous discussion with Mike Sullivan established why a strong culture matters. Now we’re delving into what it looks like with his 7 elements of a great culture, pulled from his and Michael Tuggle’s book, The Voice of the Underdog: How Challenger Brands Achieve Success through Culture.

Culture Starts with Safety
[05:23] “Until people feel like they are safe, and they can bring their full selves to their employment situation, they're not going to be as concerned about tapping into a purpose at work, for example, which is the second [element of culture] – what is it that I'm here to do?”

Don’t forget clients also attract (or detract from) security:

[17:53] “One of the things that I focus on is, again, the kind of clients that you bring into an organization. What I was trying to do when I built my culture was create stability, first and foremost. So if a situation is stable, if your work environment is stable, now you feel safer, now you feel more connected, now you feel like you belong.”

Connection is Founded on Communication
[07:20] “Communication is leadership … if you’ll slow it down, and let folks know, ‘I don't have all the answers. Nobody seems to have all the answers. But give me your feedback, help me set our policy.’ And inviting them into that discussion, I think is really powerful.”

Creativity Changes the Game
[15:56] “There is no problem that can't be solved with creativity. But all the other things need to be in place to be on top of your game from a creative standpoint. You really do need to feel like you belong, you have a sense of purpose like, ‘This is going in the right direction. I feel good about the people I work with – now I’m able to bring my full self.’ And that's when creativity catches fire.”

For further exploration:
 
Mike Sullivan:  https://www.linkedin.com/in/mikesullivanatloomis/
The LOOMIS Agency: https://theloomisagency.com
The Voice of the Underdog: How Challenger Brands Create Distinction by thinking Culture First https://theloomisagency.com/challengerbook
https://theloomisagency.com/blog/getting-company-culture-right-post-covid/
The Voice of the Underdog Podcast:
https://podcasts.apple.com/us/podcast/the-voice-of-the-underdog/id1567247656
HOW THE PANDEMIC NOW ENDS:
https://www.theatlantic.com/health/archive/2021/08/delta-has-changed-pandemic-endgame/619726/

To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#42 What if Sales IS the Center of the Universe?

#42 What if Sales IS the Center of the Universe?

August 17, 2021

Look at sales in a very simple definition - that is delivering value for what someone needs. If you look at sales in that light, that’s a very noble profession. It starts with helping make sure that companies have the right people in their organization and Sales[people] who have the right knowledge, mindset, approach, cultural fit for the business, but also work with other areas of business.” - Chris Goade

Aligning Sales and company culture

Sales is arguably the face of the business – and foundational to an organization's success. It’s intrinsically connected to each function of the business, interfaces directly with customers, and delivers the revenue and profits necessary for growth. This is why it’s critical to develop solid sales processes and talent.

Chris Goade is the co-founder of 360 Consulting and saw an untapped market to build, rebuild, and restructure sales organizations while developing its people. He discusses the importance of a sales culture and that it aligns with company culture. This happens by finding the right people, building the right processes, and nurturing cross-functional relationships.

When done well, this creates a win-win relationship for the business and the customer.

People, Mindset, Process

 [11:09] “Work to make sure you have the right people, the right mindset, a clear understanding from everyone in the organization of what you do in sales: How do we develop leads? How do we articulate our value proposition? How do we create winning relationships?...It's a process like accounting, production, operations.”

About CRMs

[17:26] “If you start off with, 'do we have the right tool configured correctly? Do we have the right processes in there? And always keep an eye on what the ultimate goal is - this changes the whole belief system around what a CRM can mean for your business.”

Change driven by Goals and supported with Accountability

[18:54] “Get participation from everyone on the team…And now it's not just someone saying, ‘Hey, you're gonna do this,’ or ‘This is policy’… that's a whole different kind of mindset and position to come from when you start to hold people accountable…
“We don’t change for the sake of change, but change to get to the goals. … [When] they have some ownership in that in that change, then it's not so scary.”

 

For further exploration:

360 Consulting DFW : https://www.360consultingdfw.com/
Chris Goade Linked In https://www.linkedin.com/in/chris-goade-535b2831/
 
To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#41  How to Be Free

#41 How to Be Free

August 3, 2021

“Everything can be taken from a man but one thing: the last of the human freedoms - to choose one’s attitude in any given set of circumstances, to choose one’s own way.”  - Viktor Frankl

Unlocking our freedom from within

When we think of independence, we often think of it as an external event, like Juneteenth or the Fourth of July. But freedom and independence, including personal freedom, is actually a process and practice that requires ongoing effort.
Internal freedom is our ability and willingness to live into our own creative potential. It's a mindset and comes from within. To achieve internal freedom, spend time reflecting on your values, motivations and authentic desires. Double-check that the dreams you're chasing are yours and not someone else’s. We unlock greater personal power when we recognize self-limiting beliefs and behaviors that inhibit our internal freedom.
The benefits are great: when we gain internal freedom, we live from a creative and empowered mindset.

 

What Internal Freedom looks like:

[07:46]“It looks like creating visions for our own life and then taking steps toward those visions. We’re honest and clear about what we want, not what someone else wants of us, or what we feel obligated to do.”
“Using discretion and intention for where we place our focus and attention…Know where you want to spend your time and attention and create boundaries and practices so that you find that sweet spot.”

How we hold ourselves captive:

[12:35] “Complying, staying small, and not rocking the boat. Staying quiet in meetings and agreeing.”
[14:47]“Not recognizing and valuing our own worth, expertise, contribution, impact - a feeling of not belonging.” For example, “’Everyone at my company has specific expertise…I run customer support so don’t have much to contribute.’”  One way this belief impacts someone is in feeling unable to say no in an attempt to prove one’s worth. Burnout and resentment follow.

For further exploration:

Journal Prompts for Freedom pdf https://mailchi.mp/rise-leaders/journal-prompts-for-freedom

Rise Leaders Radio Episode #13 with David Emerald: Three Vital Questions for Transformative Results and #33 with Jerry Magar: Putting Your Values Into Action (www.rise-leaders.com/podcast)

CliftonStrengths assessment
Man’s Search for Meaning by Viktor Frankl
 
Books by David Emerald:  The Power of TED* The Empowerment Dynamic + Three Vital Questions:Transforming Workplace Drama
 
Mastering Leadership by Robert J. Anderson and William A. Adams (socialized/self-authoring, creative/reactive)
 
Reboot:  Leadership and the Art of Growing Up by Jerry Colonna
Cassandra Speaks: When Women are the Storytellers, the Human Story Changes by Elizabeth Lesser
Owning Your Own Shadow by Robert A. Johnson
Loving What Is by Byron Katie
To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#40 Try the ‘blend’ : A practice to build stronger relationships and deeper trust

#40 Try the ‘blend’ : A practice to build stronger relationships and deeper trust

July 13, 2021

“When we’re blending, we felt in lockstep, we were in flow. Perhaps we even felt like the conversation was a nice dance. We felt open, connected with, 'gotten'…When we are able to blend, we have stronger relationships that are based on deeper trust.”

 

'Blend' to build stronger relationships

In a society that seems to value being right and accomplishing tasks quickly, a willingness to engage in the difficult work of connecting with what others care about is a game-changing mindset. Blending is one means of accomplishing this: an authentic willingness to be open to another person’s concerns, move with them, to hear and understand their perspective.

This week we’re looking at what blending is (and isn’t); how to sense it; and how to observe, reflect, and practice it.

What Blending Isn't:

[3:42] “When we're having an experience of not blending or not being blended with, we may say that we feel pushed into something. We might feel stiff-armed or kept at a distance. We feel like we had the rug pulled out from underneath us.”

Observation Before Action

[6:07] “The magic in all of this is in raising our self-awareness so that we can catch ourselves when we're blending well, and not so much.”

[8:38] “Observe yourself. Notice the situations where you blend well. And when you don't, I've given you clues already to look for: when you jump in to fix, advise or shut something down, or when you move into complying and pleasing.”

 

Center, Calibrate and Connect

 [10:57] “When you're actually in the blending conversation, connect to what you care about. Center yourself physically, release tension, calibrate your nervous system. Now connect with the other person and engage by asking questions and attempting to expand your own perspective.”

For further exploration:

Rise Leaders Radio Episodes focused on embodiment: #32 Speak Up Stand Up:  Chris Johnson on Becoming Fierce; #25 The Leadership Pause with Chris Johnson (www.rise-leaders.com/podcast)

Pushing Hands - An embodied exercise:  Wikipedia https://en.wikipedia.org/wiki/Pushing_hands

"Embodied Leadership: The Somatic Approach to Developing Your Leadership" – Pete Hamill https://bookshop.org/a/16835/9780749465643

"The Leadership Dojo: Build Your Foundation as an Exemplary Leader" – Richard Strozzi-Heckler https://bookshop.org/a/16835/9781583942017

To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

 

#37 Intimacy, Self-Orientation & Fear | A Deep Dive Into Trust

#37 Intimacy, Self-Orientation & Fear | A Deep Dive Into Trust

April 6, 2021

"If we insist on being buttoned up, polished professionals, that gets us a certain distance in our business lives. But showing up as a human being and being willing to relate to our clients and our colleagues as human beings, not just as professionals, gets us 10 times further.” - Andrea Howe

Strong connections build trust
Andrea Howe kicks conventional business to the curb and transforms how people work together. Augmenting our talk with Charlie Green in episode 36, Andrea helps us take a deep dive into the foundations of trust for us to accomplish this.
 
Building trust can feel risky. It requires shedding protective mechanisms to reveal vulnerability and, as a result, make human connections. In the workplace this often spurs fear. After all, it can be a tough balancing act to appear competent and set professional boundaries while also taking opportunities to let our guard down and reveal ourselves. Fear also inhibits true connection because it magnifies self-orientation. We can’t truly be there for others if we allow our own fear to take hold and guide our interactions.  

As you’ll discover, these 3 elements are interwoven, but when they’re examined, you can see how an awareness of them helps a novel way of working and thriving unfold.

Face fear
[14:37] “Human beings, professionals, struggle with fear…[sometimes] it’s a subtle, insidious force that has us suddenly doing or saying things that maybe aren't the optimal from a trust-building standpoint. But it's pervasive, and I think it's critical for us to attend to…we’ve got to shine some light on it, normalize it, practice ways to manage it and mitigate it, and therefore be able to show up not only more powerfully in a more grounded and centered way, but also more courageously.”
[28:01] “So think about it, when we're in a fear-based place, even if it's subtle, the ability to really tune in to another human being is compromised.”

Intimacy builds a safe haven
[31:16] “In looking at the data we've collected over more than a decade now, those with the highest intimacy scores tend to also have the highest trustworthiness scores…
“If there isn't safety in a relationship…if you're my client, what's the likelihood that you're going to disclose to me or even be willing to explore with me the real issues? What really needs to be attended to? What you're really concerned about are what your fears are.”

Generosity: The antidote to fear
[39:51] “Be willing to give stuff away. Give away ideas. Give things away. And that doesn't mean not valuing your services [or] charging appropriately for your services. But one of the best ways for people to have an experience of who you are is to get a little taste of it. So why not be willing to invest, give them a little demo…a way of getting to know you, who you are, and what you're capable of.”

Resources:
Linked In: https://www.linkedin.com/in/andrea-howe-she-her-22a105/
Trusted Advisor Associates: https://trustedadvisor.com/
The Get Real Project: https://thegetrealproject.com/
(Upcoming Webinar): https://trustedadvisor.com/webinars
The Trusted Advisor Fieldbook: https://trustedadvisor.com/books/the-trusted-advisor-fieldbook

Episode 36: A Way of Being for Sustainable Sales Success:  Focus on Trust, Courage, Intimacy: https://rise-leaders.com/podcast/?ppplayer=2166354b3000fc311ad1272907939efb&ppepisode=abad7dfecb82a6462b25f83e0101fc4d
Trust Equation Guide: https://rise-leaders.com/trust-equation-guide-2/ 

 

To subscribe to the Rise Leaders newsletter for more resources:
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To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#36:  A Way of Being for Sustainable Sales Success:  Focus on Trust, Courage, Intimacy

#36: A Way of Being for Sustainable Sales Success: Focus on Trust, Courage, Intimacy

March 23, 2021

The goal of most sales books and training programs is to get more sales. The goal of trust-based selling is to help the customer…The paradox is that if you abandon attachment to the sale as the goal and instead do the sale as a fortunate byproduct, you'll actually do better.” - Charles H. Green

The trust equation
How do we measure trust? In sales and marketing, the fundamentals of interpersonal trust haven’t changed despite the digitization of the past 20 years. The mediums may change, but ultimately, it’s about people connecting with other people. While that sounds simple, in practice it can be complicated. That’s why Founder of Trusted Advisor Associates Charlie Green has distilled the elements of trust into one equation.

Charlie delves into how building trust is a boon to interpersonal and even organizational success. In our conversation, he explains and gives examples of each element of trust, the trends he sees in his work with business leaders, and how showing up for relationships authentically better serves others in the end.

Myths of trust:
[15:56] “ [that] trust takes a long time to build and a moment to destroy. Time is not the issue. Courage is the issue. It's the ability to react appropriately to the other person in the moment.”

Trust helps you serve better:
[18:07] “The problem is never what the client said it was in the first meeting. And that's not the fault of the client, they're trying to do their best job of defining what the problem is and have all their own unconscious biases…but the magic that happens between seller and buyer, if it's done right, results in a higher-level, more complex, more accurate shared problem definition. And that's a very valuable part of the consultative relationship, coming to a shared definition of what really is the problem.

Position yourself to earn trust:
[27:45] “We've all had conversations with people who are checked out, and you can feel, 'they're not paying attention to me', 'they don't care what my answer is to this'…and we don't trust those people. On the other hand, if somebody does us the grace, the dignity, the honor, the respect of actually paying attention, we’re drawn to those people. And we reciprocate and listen to what they have to say. It's a matter of respect, in a way.”

Resources mentioned in this Episode:
https://trustedadvisor.com/ videos, articles, etc.

The Trusted Advisor 20th Anniversary Edition

https://trustedadvisor.com/books
 
https://www.edelman.com/trust/2020-trust-barometer

www.rise-leaders.com/podcast Episode 17: Building Trust at Work:  The Trust Equation

https://rise-leaders.com/trust-equation-guide-2/ Trust Equation Guide

https://www.linkedin.com/in/charleshgreen/

To subscribe to the Rise Leaders newsletter for more resources: https://mailchi.mp/426e78bc9538/subscribe

To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#35 Solving the Virtual Distance Crisis:  It’s All About Connection

#35 Solving the Virtual Distance Crisis: It’s All About Connection

March 9, 2021

“Think of virtual distance as an unconscious sense of social and emotional detachment that starts to grow. As we use more and more computer-mediated communications, it shows up as changes in our behavior because we don't feel as close to people, but we may not realize that it's happening to us.” - Dr. Karen Lojeski

Perhaps you can relate to the scenario where we’re answering emails and get stuck in the “mind fog.” You might be distracted by other tasks that await you, or you’re wondering whether you’ve interpreted the sender’s email tone correctly.

Over time situations as these reveal that there’s so much lost in virtual interaction, a lack of focus and context that’s valuable in building trust.

This fog between people that results from our increasingly virtual world is what Dr. Karen Lojeski calls virtual distance. It’s the loss of context around interactions that we naturally get from being in the same physical environment, helping us understand what someone means and how they feel. Ultimately it distills human connection, which is critical to our wellbeing as a species. Karen’s computer science background led her to seek out quantifiable data around this phenomenon and how awareness of it can promote a human-first approach in the workplace.

The Impact of Virtual Distance is Measurable

“What we know through the math is high virtual distance is the statistical equivalent of not only low trust, but distrust… But when you manage virtual distance and bring it down, which we can predictably do with specific techniques and prescriptions, trust turns into good trust, and it also builds, and you can get very strong trust.”

“We measure 10 outcomes – things like job satisfaction, employee engagement, etc., and innovation and revenue increases or decreases. So we do measure very tangible outcomes. And when virtual distance is high, it usually has a negative relationship. So if it's high, then you get lower trust and distrust, lower job satisfaction, lower employee engagement.”

The Importance of Human Connection

“The bottom line is, the worst thing you can do to a human being is put them into an isolated situation. It's just, it's before food before water, we need each other. And then if we're with someone else, it's easier for us to find food by water, and to be okay and to feel okay.”

Business Success Requires an Open Heart

“We've just developed bad habits and forgot that it's not just the number on a balance sheet that counts, it really is the people… The first thing you have to address is the fact that it's really there, that people are really in need of leadership and some help on a human level. And the best way to control your future business trajectory is to open up your heart.”

Lean In: A Need for Connection

'We are all sharing this context. So that's one thing leaders need to understand is to lean into the crisis, and talk about it and discuss it and make room for that discussion in business so that people can share whatever it is they can over online means.'

'People right now are psychologically retreating from other people, because we have to stay safe and healthy. But that habit is going to take a while to break... leaders, we should be planning for it. We should be thinking through this and saying, we're actually going to have to help people come out of their shell, and feel more comfortable being exposed to other people, again, as long as it's scientifically safe and healthy to do that. But we may actually see new types of training, ... we're adapting to stay alive and to stay safe. But we're sort of maladaptive to human social contact.'

Resources in this episode:
https://virtualdistance.com/
https://www.linkedin.com/in/drkarenlojeskivirtualdistance/
https://bookshop.org/a/16835/9781119608592*
*By purchasing through Bookshop you'll support local, independent bookstores. Rise Leaders is an affiliate and may benefit from your purchase.

To subscribe to the Rise Leaders newsletter for more resources: https://mailchi.mp/426e78bc9538/subscribe
To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
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