Rise Leaders Radio
49 You‘ve Defined Your Values:  Have You Operationalized Them?

49 You‘ve Defined Your Values: Have You Operationalized Them?

November 23, 2021

Don’t tell me what you value; show me your budget, and I’ll tell you what you value.” –Joe Biden

Put your values into action

A lot of energy goes into defining an organization's Vision, Mission and Values. It's an exciting time and an inspiring exercise. Usually, steps are taken to put this Core Ideology into action but it often remains separate from the hard core center of the business. It doesn't have to be that way. MaryBeth Hyland dedicates the second half of her book, "Permission to be Human: The Conscious Leader's Guide to Creating a Values-Driven Culture" to this topic.

During our previous conversation (Episode 48), MaryBeth and I discussed wellbeing and mental health in the workplace. Today, we focus on integrating values into cultural norms and operations, top to bottom.

Put simply, MaryBeth shares how to “walk the talk.” She shows how to catapult your values into action throughout your organization – and explains the consequences of failing to do so. Operationalizing your values is the pivotal next step for seeing your values leap off the conference room posters to make a tangible impact.

Be clear about expectations concerning values when hiring

[08:09] “You need to have your values as a part of your process for hiring. Because it is not fair, it is not kind to hire somebody without clear expectations of how they're going to be showing up every day.

Your values guide your actions

[08:28] “Your vision is your ‘why’ and your mission is what your values are - your ‘how.’ If you have clearly stated values of how you're going to go about accomplishing your ‘what’ and your ‘why,’ but you don't hold anyone accountable to them, then you're basically telling people, they don't matter, and they're not real.”

Tracking alignment to your values

[16:28] “You can look at a budget, let's say, for an organization overall, and start connecting line items to values. You could say, ‘Oh, wow, 70% of our budget is skewed towards 'excellence', whereas we really need to beef up our areas of 'people first'."

[16:51] “And that's the same for our schedules – being able to color-code your schedule based on the values you're activating. When you visually look at your time, you can see, 'how much am I really investing in these values that I'm here to embody? And how can I start to balance those out?'”

[15:20] “If you really want change, and depth and width in what you're trying to create with operationalizing your values, you need to invest in them financially as well.”

Connect with MaryBeth Hyland on LinkedIn
https://www.linkedin.com/in/marybethhyland

Get support as an organization or individual at https://sparkvisionnow.com 

"Permission to Be Human: The Conscious Leader's Guide to Creating a Values-Driven Culture"
https://www.amazon.com/Permission-Be-Human-Conscious-Values-Driven-ebook/dp/B0965XWV49

Rise Leaders Radio Episode 45: 7 Elements of a Winning Culture www.rise-leaders.com/podcast

To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#48 Permission to Be Human:  Caring Deeply About People  & Their Wellbeing at Work

#48 Permission to Be Human: Caring Deeply About People & Their Wellbeing at Work

November 9, 2021

“This book is a love letter to any fellow humans who have felt like they were the underdogs for deeply caring about people and their wellbeing at work.” – MaryBeth Hyland, Permission to Be Human: A Conscious Leader’s Guide to Creating a Values-Driven Culture

Wellbeing at work

Just as we go to a doctor if we break an arm, we should treat ourselves with the same level of respect when it comes to our mental, emotional, and spiritual wellbeing – even at work. While we might not think of spirituality at work, I put it in the domain of wisdom and purpose, vision or values – important guiding pillars for showing up as your best self. It all plays a role.

This is the groundwork for my conversation with MaryBeth Hyland. She’s the founder of SparkVision, a firm committed to creating environments where people thrive. Especially in the past year and a half, our mental health may have taken a hit – and it’s important to recognize it’s likely the same with those we interact with each day.

From our discussion, you’ll learn:
- What’s included in the term “wellbeing”?
- How do you approach someone if you notice they’re having difficulty with their mental health?
- How do you address the fact you were hurt by someone who's in a tough place mentally?

Invest in your relationships at work

[10:43] “So much of it has to do with your relationship … It's a short- and long-term relationship that involves a lot of investments in each other to feel like it's coming from a place of caring and wanting to help people in their wellbeing instead of maybe wanting to call them out, or stigmatize, or make them feel like something's even more wrong.”
[15:48] “The more you're willing to share of yourself, the more willing other people are to share.”

Establishing boundaries

[20:05] “There's a big misconception with boundaries that boundaries are about controlling other people. But boundaries are actually about creating an environment that’s good for you, that's going to take care of your wellbeing.”

Taking ownership for your part

[24:30] “To truly be sorry, you have to be willing to sit with what the other person experienced and hold space for that just like they did for you, when you were on the other side of it.”

 

Connect with Mary Beth Hyland on LinkedIn:

https://www.linkedin.com/in/marybethhyland/

Learn More about Spark Vision:

https://www.sparkvisionnow.com/

Work Life with Adam Grant https://podcasts.apple.com/us/podcast/we-should-allow-sad-days-not-just-sick-days/id1346314086?i=1000530163973

Be Well Lead Well Pulse  www.bewellleadwellpulse.com

WellBeing at Work, from Gallup:

https://www.gallup.com/workplace/336935/wellbeing-at-work.aspx

 

To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:

https://rise-leaders.com/contact-info/

#47 Shaken & Stirred | Calming a Frayed Nervous System

#47 Shaken & Stirred | Calming a Frayed Nervous System

October 26, 2021

We will all grapple with trauma in some form. If you haven’t experienced it yet personally, then as a leader, mentor, friend, or loved one, you’ll be with someone who has.

Drawing from my own recent experience, I want to share what I’ve learned from an event that rattled my nervous system. We'll all get shaken by life, and whether it’s a heated argument, natural disaster, or a dog attack (like mine), it’s important to work through that experience so that unprocessed trauma doesn't get lodged in our system, only to make a surprise appearance when we least expect or want it. Not coping with trauma can have significant consequences.

I'm sharing my own response to a recent experience. I’m not a trauma therapist or coach. I took on a few practices to move past a jarring event and as of now, they seem to be working. I do give coaching clients contemplative, grounding and journalizing practices like the ones I describe in this episode. I hope it helps you like it has for me.

If you or someone you know have experience trauma, please reach out to a professional.

Here are a few of my insights:

Help often appears where you’re not looking

During the attack, I thought I was powerless and alone. I looked in one direction for help but it came from another. We all have our blind spots, assumptions and ways of seeing reality. We often need others to help us past our limitations. I was not alone.

Trust in Others Who Care About You

It takes time for the fight-or-flight chemicals to leave our bodies.  Until then we may function 'just fine'.  Yet our decision-making post trauma is compromised because our nervous system takes a while to settle.  Having someone in your corner that sees reality more clearly and who is willing be straight with you is priceless. And you have to be open to listening.

Make time to recuperate and reflect

Take the time you need to heal and process the event. It’s likely you won't be on your game, so go light on work or take a complete break in order to give yourself the space to recover. While I didn't take days completely off, I went easy enough on myself to get my energy back and clear my head. Bodywork therapies like NetworkSpinal and Polarity Therapy helped me immensely, and journaling has been incredible as well.  Breathwork, mindfulness and movement were also part of my healing.  I also spent the evenings with a good novel!  

For further exploration:
Network Spinal – search for a practitioner near you
Polarity Therapy:  https://polaritytherapy.org/
Calm breath exercise – extended exhale https://www.youtube.com/watch?v=aNXKjGFUlMs&t=5s
Calm breath exercise – bubble/box breathing https://www.youtube.com/watch?v=uxayUBd6T7M
Third-person journaling https://goodmenproject.com/featured-content/dg/#:~:text=In%20the%20case%20of%20third,referring%20to%20ourselves%20by%20name.
Telling Your Story May Be Good for Your Health https://h-i-v.net/spotlight/mental-health-month-2021

 
To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#46:  For Good + For Profit:  A Social Entrepreneur‘s Imperative

#46: For Good + For Profit: A Social Entrepreneur‘s Imperative

October 12, 2021

We want to inspire a change in the social currency to be not one of status or prestige, but one around what it is that we're doing for others…we think a lot can happen from making small everyday changes or actions.” – Cory Ames, CEO of Grow Ensemble

Using Business as a Force for Good

 

Inspiring and generous. When I think of my interactions with CEO of Grow Ensemble Cory Ames, he embodies these descriptors with passion and authenticity. He is an exemplar of his goal to make sustainable business and sustainable living the norm.

Prior to Growth Ensemble, at only 22, Cory was the CEO of a digital marketing agency. Next, he began consulting on all things digital marketing and SEO with the aim of using his skills for doing good. Now, as host of The Social Entrepreneurship and Innovation Podcast, he’s gleaned immeasurable wisdom from leaders in the social impact space. Such experience lends to his credibility and thoughtful dialogue.

Drawing from roughly 180 interviews with these important players and his career, Cory takes us through:

  • The distinction between social entrepreneurship versus Corporate Social Responsibility (CSR) and examples of brands in both domains
  • What’s different about launching a company focused on doing good, plus helpful advice for those entering the space
  • How he views his role as a leader, his personal philosophy and the impact he wishes to make

    And more to inspire you ...

Social Entrepreneurship vs. CSR

[08:08] “[Social entrepreneurs’] object and aim is to make some sort of meaningful impact, or some sort of meaningful change. So their business exists to ideally influence something environmental, or social…in contrast, Corporate Social Responsibility is an extension or the arm of a current business model.”

Collaborate, Rather Than Compete, for the Common Good

[27:49] “If you're in the space of wanting to use your business as a force for good to leave the world a better place, if someone else has a business whose objective is the same way, you're tackling the same goal; you're on the same team. So collaboration is a much more important priority than competition is in this space of sustainable business.”

Leadership in a Sustainable Business

[31:50] “I don't have all the answers, and I want to remain very curious and open to asking questions. That’s an expectation I want to set with anyone I work with - I'm more than okay being wrong and corrected and provided with the right information…it’s for the betterment of what we're doing, and, ultimately my betterment of understanding the world that we live in.”
 
For further exploration:
Guest links
Cory Ames https://coryames.com/
Grow Ensemble https://growensemble.com/
Grow Ensemble Newsletter https://growensemble.com/newsletter/
Grow Ensemble Podcast https://growensemble.com/podcast/
LinkedIn: https://www.linkedin.com/in/amescory/
To join Grow Ensemble's community for social impact, visit: https://growensemble.com/membership

To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#45: 7 Elements of a Winning Culture: Foosball isn‘t one of them

#45: 7 Elements of a Winning Culture: Foosball isn‘t one of them

September 28, 2021

“There’s 10.1 million positions open [in the post-COVID workforce], there is this great resignation, a great reconsideration: What am I doing? Do I feel attached to my company? Do I feel like I have purpose?” – Mike Sullivan, CEO of the LOOMIS Agency

The 7 Elements of Great Culture
The pandemic changed the landscape of the working world as we know it. Team members’ priorities have shifted into focus, and in much of the workforce, there has been a mass exodus as they search for companies that align with their purpose or values.

One element that can provide stability and longevity against this backdrop of rapid change is culture. As the CEO of The LOOMIS Agency, Mike Sullivan knows this firshand. Culture is a hallmark of strength in an organization that team members overwhelmingly respond well to. The proof is in the pudding: LOOMIS retained all team members during and after the pandemic.

My previous discussion with Mike Sullivan established why a strong culture matters. Now we’re delving into what it looks like with his 7 elements of a great culture, pulled from his and Michael Tuggle’s book, The Voice of the Underdog: How Challenger Brands Achieve Success through Culture.

Culture Starts with Safety
[05:23] “Until people feel like they are safe, and they can bring their full selves to their employment situation, they're not going to be as concerned about tapping into a purpose at work, for example, which is the second [element of culture] – what is it that I'm here to do?”

Don’t forget clients also attract (or detract from) security:

[17:53] “One of the things that I focus on is, again, the kind of clients that you bring into an organization. What I was trying to do when I built my culture was create stability, first and foremost. So if a situation is stable, if your work environment is stable, now you feel safer, now you feel more connected, now you feel like you belong.”

Connection is Founded on Communication
[07:20] “Communication is leadership … if you’ll slow it down, and let folks know, ‘I don't have all the answers. Nobody seems to have all the answers. But give me your feedback, help me set our policy.’ And inviting them into that discussion, I think is really powerful.”

Creativity Changes the Game
[15:56] “There is no problem that can't be solved with creativity. But all the other things need to be in place to be on top of your game from a creative standpoint. You really do need to feel like you belong, you have a sense of purpose like, ‘This is going in the right direction. I feel good about the people I work with – now I’m able to bring my full self.’ And that's when creativity catches fire.”

For further exploration:
 
Mike Sullivan:  https://www.linkedin.com/in/mikesullivanatloomis/
The LOOMIS Agency: https://theloomisagency.com
The Voice of the Underdog: How Challenger Brands Create Distinction by thinking Culture First https://theloomisagency.com/challengerbook
https://theloomisagency.com/blog/getting-company-culture-right-post-covid/
The Voice of the Underdog Podcast:
https://podcasts.apple.com/us/podcast/the-voice-of-the-underdog/id1567247656
HOW THE PANDEMIC NOW ENDS:
https://www.theatlantic.com/health/archive/2021/08/delta-has-changed-pandemic-endgame/619726/

To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#37 Intimacy, Self-Orientation & Fear | A Deep Dive Into Trust

#37 Intimacy, Self-Orientation & Fear | A Deep Dive Into Trust

April 6, 2021

"If we insist on being buttoned up, polished professionals, that gets us a certain distance in our business lives. But showing up as a human being and being willing to relate to our clients and our colleagues as human beings, not just as professionals, gets us 10 times further.” - Andrea Howe

Strong connections build trust
Andrea Howe kicks conventional business to the curb and transforms how people work together. Augmenting our talk with Charlie Green in episode 36, Andrea helps us take a deep dive into the foundations of trust for us to accomplish this.
 
Building trust can feel risky. It requires shedding protective mechanisms to reveal vulnerability and, as a result, make human connections. In the workplace this often spurs fear. After all, it can be a tough balancing act to appear competent and set professional boundaries while also taking opportunities to let our guard down and reveal ourselves. Fear also inhibits true connection because it magnifies self-orientation. We can’t truly be there for others if we allow our own fear to take hold and guide our interactions.  

As you’ll discover, these 3 elements are interwoven, but when they’re examined, you can see how an awareness of them helps a novel way of working and thriving unfold.

Face fear
[14:37] “Human beings, professionals, struggle with fear…[sometimes] it’s a subtle, insidious force that has us suddenly doing or saying things that maybe aren't the optimal from a trust-building standpoint. But it's pervasive, and I think it's critical for us to attend to…we’ve got to shine some light on it, normalize it, practice ways to manage it and mitigate it, and therefore be able to show up not only more powerfully in a more grounded and centered way, but also more courageously.”
[28:01] “So think about it, when we're in a fear-based place, even if it's subtle, the ability to really tune in to another human being is compromised.”

Intimacy builds a safe haven
[31:16] “In looking at the data we've collected over more than a decade now, those with the highest intimacy scores tend to also have the highest trustworthiness scores…
“If there isn't safety in a relationship…if you're my client, what's the likelihood that you're going to disclose to me or even be willing to explore with me the real issues? What really needs to be attended to? What you're really concerned about are what your fears are.”

Generosity: The antidote to fear
[39:51] “Be willing to give stuff away. Give away ideas. Give things away. And that doesn't mean not valuing your services [or] charging appropriately for your services. But one of the best ways for people to have an experience of who you are is to get a little taste of it. So why not be willing to invest, give them a little demo…a way of getting to know you, who you are, and what you're capable of.”

Resources:
Linked In: https://www.linkedin.com/in/andrea-howe-she-her-22a105/
Trusted Advisor Associates: https://trustedadvisor.com/
The Get Real Project: https://thegetrealproject.com/
(Upcoming Webinar): https://trustedadvisor.com/webinars
The Trusted Advisor Fieldbook: https://trustedadvisor.com/books/the-trusted-advisor-fieldbook

Episode 36: A Way of Being for Sustainable Sales Success:  Focus on Trust, Courage, Intimacy: https://rise-leaders.com/podcast/?ppplayer=2166354b3000fc311ad1272907939efb&ppepisode=abad7dfecb82a6462b25f83e0101fc4d
Trust Equation Guide: https://rise-leaders.com/trust-equation-guide-2/ 

 

To subscribe to the Rise Leaders newsletter for more resources:
https://mailchi.mp/426e78bc9538/subscribe
To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#36:  A Way of Being for Sustainable Sales Success:  Focus on Trust, Courage, Intimacy

#36: A Way of Being for Sustainable Sales Success: Focus on Trust, Courage, Intimacy

March 23, 2021

The goal of most sales books and training programs is to get more sales. The goal of trust-based selling is to help the customer…The paradox is that if you abandon attachment to the sale as the goal and instead do the sale as a fortunate byproduct, you'll actually do better.” - Charles H. Green

The trust equation
How do we measure trust? In sales and marketing, the fundamentals of interpersonal trust haven’t changed despite the digitization of the past 20 years. The mediums may change, but ultimately, it’s about people connecting with other people. While that sounds simple, in practice it can be complicated. That’s why Founder of Trusted Advisor Associates Charlie Green has distilled the elements of trust into one equation.

Charlie delves into how building trust is a boon to interpersonal and even organizational success. In our conversation, he explains and gives examples of each element of trust, the trends he sees in his work with business leaders, and how showing up for relationships authentically better serves others in the end.

Myths of trust:
[15:56] “ [that] trust takes a long time to build and a moment to destroy. Time is not the issue. Courage is the issue. It's the ability to react appropriately to the other person in the moment.”

Trust helps you serve better:
[18:07] “The problem is never what the client said it was in the first meeting. And that's not the fault of the client, they're trying to do their best job of defining what the problem is and have all their own unconscious biases…but the magic that happens between seller and buyer, if it's done right, results in a higher-level, more complex, more accurate shared problem definition. And that's a very valuable part of the consultative relationship, coming to a shared definition of what really is the problem.

Position yourself to earn trust:
[27:45] “We've all had conversations with people who are checked out, and you can feel, 'they're not paying attention to me', 'they don't care what my answer is to this'…and we don't trust those people. On the other hand, if somebody does us the grace, the dignity, the honor, the respect of actually paying attention, we’re drawn to those people. And we reciprocate and listen to what they have to say. It's a matter of respect, in a way.”

Resources mentioned in this Episode:
https://trustedadvisor.com/ videos, articles, etc.

The Trusted Advisor 20th Anniversary Edition

https://trustedadvisor.com/books
 
https://www.edelman.com/trust/2020-trust-barometer

www.rise-leaders.com/podcast Episode 17: Building Trust at Work:  The Trust Equation

https://rise-leaders.com/trust-equation-guide-2/ Trust Equation Guide

https://www.linkedin.com/in/charleshgreen/

To subscribe to the Rise Leaders newsletter for more resources: https://mailchi.mp/426e78bc9538/subscribe

To discuss executive coaching, leadership development program design, and workshop facilitation, please visit:
https://rise-leaders.com/contact-info/

#17. Building Trust at Work: The Trust Equation

#17. Building Trust at Work: The Trust Equation

August 25, 2020

High Trust environments invite people to focus their precious energy and passion on creating and delivering value rather than on managing politics, their reputation and their image.  In this mini-episode, I walk through The Trust Equation, a model that illustrates distinct, yet nuanced elements of trustworthiness.

 
If you want a high-trust workplace, be trustworthy!
 

The Value of a High Trust Workplace

High Trust environments invite people to focus their precious energy and passion on creating and delivering value rather than on managing politics, their reputation and their image.

The ability to show up authentically and to openly collaborate creates a path of least resistance.  The lack of friction produces freedom and flow. In high-trust organizations, people show up as their authentic selves, maximizing teamwork and solid relationships.

So how do you go about creating a high-trust environment? A quick search on Amazon for books on Trust reveals over 80,000 titles; narrowing the search to building trust gives us over 10,000 results. There is no shortage for approaches and models for Trust.

In this episode, we delve into Charles Green's Trust Equation, a model that illustrates distinct, yet nuanced elements of trustworthiness. You'll have the opportunity to explore the level of trustworthiness in one of your relationships from three different perspectives by using the Trust Equation.

Credibility, Reliability, Intimacy and Self-Orientation

05:06 - "(...) think of all models as a trellis.  They give us something to hold on to - a structure for growth and reaching out.  And not to get too deep with the metaphor, but we also need to remember to clear out the dead stuff that no longer serves the living organism."     

06:50 - "Both credibility and reliability can be observed, or measured, and take less emotional energy than intimacy. (...) David Brooks calls these ‘resume virtues’ – their knowledge, experience, abilities." 

09:25 - "Self-orientation – Take a moment to reflect on the term, self-orientation.  What do you think of when you think of someone who is self-oriented?"  

14:26 - "Use the equation as a journaling tool, using the initial ratings as a starting point and going deeper from there. (...) Focus on yourself and raising your own rating.  You can even ask someone whom YOU trust to share their ratings of you."

How did you do? What were the most surprising results?

For more resources highlighted in this episode please visit the links below:

A Guide to the Trust Equation:

https://rise-leaders.com/trust-equation-guide-2/

Episode 15: How to Talk About Race at Work

https://rise-leaders.com/how-to-talk-about-race-at-work/

Charles Green: The Trusted Advisor on Amazon:

https://www.amazon.com/Trusted-Advisor-David-H-Maister/dp/0743212347/ref=sr_1_2?dchild=1&keywords=Charles+Green%27s+The+Trusted+Advisor&qid=1597958450&sr=8-2

To discuss executive coaching, leadership development program design and workshop facilitation please visit:
https://rise-leaders.com/contact-info/

#16. High Fidelity Conversations: Nine elements to launch culture change

#16. High Fidelity Conversations: Nine elements to launch culture change

August 18, 2020

These types of conversations are High Fidelity because they provide strength and resonance for the people who engage in them.  They’re designed to support the Core Ideology of the organization and especially support the people experiencing the change. LeeAnn describes nine elements important for launching these conversations.

 

“Waiting until you have created the perfect, most elegant solution keeps you out of today’s game. Launch it!” 

High Fidelity Conversations Support Culture Change

Organizations are constantly changing due to both internal and external events.

Mergers and acquisitions, disruptive technology, and various economic pressures, like those brought on by the Covid pandemic are prime examples. This year, in addition to facing a pandemic, the US had to deal with hard truths on racial injustice, and the need to address the topic in the workplace was no longer avoidable.

On a previous Podcast episode, How to Talk About Race at Work, Drew Clancy and Lori Bishop shared how they tackled the topic head-on at PCI.  They explained why they didn’t wait for the perfect long-term solution to address concerns about race and how they tied the conversations to their values and focus on increasing trust throughout the organization.

Whether your goal is to step fully into conversations about race, or to committing to the successful adaptation of a critical change to your culture, it’s important to provide strength, alignment, and resonance, – or fidelity – for the people who engage in them.

Do you know how to provide the proper framework for these delicate conversations?

This entire episode has been created to guide leaders on how to begin culture change in their organization by following these nine actionable concepts for designing high fidelity conversations.

A Few Elements from the Guide Described in the Episode

05:52 - "Create a vision that everyone can see themselves in. And what that means is, create a compelling future that matters for people. People need to see how the change is going to benefit them and the organization long term." 

07:26 - "And with conversations, that means listening and learning and being open to other points of view."

10:36 - "Waiting will keep you out of the game today. And you want to balance this immediate action with the longer-term creation of policies and structures that provide resistance-free solutions."

11:43 - "Naming the effort gives people language for how to refer to the change".

For more resources highlighted in this audio episode please follow the links below:

Episode 15: How to Talk About Race at Work
https://rise-leaders.com/how-to-talk-about-race-at-work/

Launching Culture Change through Hi-Fidelity Conversations guide:

https://rise-leaders.com/hi-fi-conversations-icons/

To discuss executive coaching, leadership development program design and workshop facilitation please visit:
https://rise-leaders.com/contact-info/

 

To subscribe to the Rise Leaders newsletter for more resources: https://mailchi.mp/426e78bc9538/subscribe

#15. How to Talk About Race at Work

#15. How to Talk About Race at Work

August 11, 2020

Publishing Concepts (PCI) didn’t wait for the perfect long-term solution to address concerns about race.  Drew Clancy, President, and Lori Bishop, CPO, saw people hurting and they responded. They thoughtfully organized Meaningful Conversations as a way to talk about race.  This is their first step for improving long term trust and for healing throughout the entire workplace.

 

“What we’re creating here is, first and foremost, just living our values. Just being who we say we are and digging deeper as it relates to the structural racism that we have all been forced to live in here in the United States...” 

Lori Bishop, CPO, Publishing Concepts – PCI
 

“I think this calls for leadership and leaning into it… I think it’s a tremendous opportunity to ultimately strengthen the culture of the organization and have better conversations, better relationships, a stronger organization.”  

Drew Clancy, President, Publishing Concepts – PCI

 

Where do you even start?

Conversations in this domain can be delicate and deserve to be handled with care. It takes courage, commitment, and humility to open oneself to hear the experiences of those who have been marginalized. It can be uncomfortable. 

Start By Listening to Experiences

[06:28] Drew: …what I said to them that afternoon was, I’m really just here to listen and I'm interested in your perspective. Many of these guys [African American male leaders at PCI], we’ve worked together for many years but we’d never had a conversation about race or these types of issues, and it was, I will say, for me, very eye-opening and just the level of frustration, the level of discouragement, the hopelessness in certain cases around what was going on.

Each of the men told some version of a story of growing up and a parent or maybe a grandparent saying, “When you leave this house, you need to be very careful what you say, how you act, especially around law enforcement.” After that conversation, it really struck me that the advice they were getting was you essentially have to be invisible. Again, good advice but what a message to hear.

I'm just fed up, and we've reached a moment in time when action is required here. As businesses, as a for-profit business, perhaps businesses – We can be part of the solution.

Vulnerability + Courage

[10:21] Lori: I was afraid. I have learned that I’m going to have to take off some masks... There's a level of safety and caution that I wasn't sure I can let go of and really embrace from a trust perspective. I had to tell myself, as a black person, all the things that I've heard from growing up and how my safety depended on me never trusting in white people. I had to admit that to myself before I could help Drew on this journey.

Structure Your Conversations About Race

[19:04] Lori: … the original conversations had breakout sessions … and people are very unvarnished and open … people are embracing it. They’re asking questions. They’re doing their homework. They’re sharing stories. They’re coming into levels of self-awareness that they never thought that they would have as people, and they’re doing it at work. To be able to experience this with people has been incredibly fulfilling.

… and people are answering with real-life experiences. We’ve made that a rule because we don’t want to start debating, as Drew says, politics and a bunch of whataboutisms and frankly just ways to stay stuck on either side of this issue. …We decided that trust was the only way to get there…

Links:

Transcript:

https://bit.ly/39256Xb

Drew Clancy:

https://bit.ly/3p4CkL8

Lori Bishop:

https://bit.ly/3p4KMtN

Eric Mosley:

https://bit.ly/3o1ODqu

PCI:

https://bit.ly/2XXKLvV

White Fragility:

https://amzn.to/2LTxh1I

Robin DiAngelo:

https://bit.ly/39VJ5IL

Servant Leadership:

https://bit.ly/2M6h1u8

Bob Kegan:

https://bit.ly/3p3gU14

Immunity to Change:

https://amzn.to/2LGviOv

An Everyone Culture: 

https://amzn.to/3qDnqMh

Visit Rise Leaders:

https://rise-leaders.com/contact-info/

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