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High Fidelity Conversations: Nine elements to launch culture change

High Fidelity Conversations: Nine elements to launch culture change

August 18, 2020

Organizations are constantly changing due to both internal and external events.

These events include mergers and acquisitions, disruptive technology, and various economic pressures, like the one we are currently living through. This year, in addition to facing a pandemic, the US had to deal with hard truths on racial injustice, and the need to address the topic in the workplace was no longer avoidable.

On a previous Podcast episode, How to Talk About Race at Work, Drew Clancy and Lori Bishop shared how they tackled the topic head-on at PCI, and explained why they didn’t wait for the perfect long-term solution to address concerns about race.

Whether your focus is on stepping fully into conversations about race or committing to another critical change to your culture, it's important to provide strength, alignment, and resonance, or fidelity, for the people who engage in them. Do you know how to provide the proper framework for these delicate conversations?

This episode has been entirely designed to guide leaders on how to launch culture change in their organization, by applying nine actionable concepts to achieve safe (or high fidelity?) conversations at work.

05:52 - "Create a vision that everyone can see themselves in. And what that means is, create a compelling future that matters for people. People need to see how the change is going to benefit them and the organization long term." 

07:26 - "And with conversations, that means listening and learning and being open to other points of view."

10:36 - "Waiting will keep you out of the game today. And you want to balance this immediate action with the longer-term creation of policies and structures that provide resistance-free solutions."

11:43 - "Naming the effort gives people language for how to refer to the change".

For more resources highlighted in this audio episode please follow the links below:

Episode 15: How to Talk About Race at Work
https://rise-leaders.com/how-to-talk-about-race-at-work/
Launching Culture Change through Hi-Fidelity Conversations guide: https://rise-leaders.com/hi-fi-conversations-icons/

To discuss executive coaching, leadership development program design and workshop facilitation please visit:
https://rise-leaders.com/contact-info/

How to Talk About Race at Work

How to Talk About Race at Work

August 11, 2020

Are you having Meaningful Conversations about race?

Publishing Concepts (PCI) didn’t wait for the perfect long-term solution to address concerns about race.  Drew Clancy, President, and Lori Bishop, CPO, saw people hurting and they responded. They thoughtfully organized Meaningful Conversations as a way to talk about race.  This is their first step for improving long term trust and for healing throughout the entire workplace.

Organizations are all over the map in terms of how they’re addressing the issue of racial and social justice within their own companies. I can empathize with the feelings of uncertainty and fear of doing or saying the wrong thing.

Where do you even start?

Conversations in this domain can be delicate and deserve to be handled with care.  It takes courage, commitment, and humility to open oneself to hear the experiences of those who have been marginalized. It can be uncomfortable. 

It can also be transformational – on all levels.

Following are a few quotes and several links.  I will be following up with more podcasts and tools to help you along your journey.  Stay tuned.

I specialize in helping leaders and organizations thrive.  Reach out if there’s a way I can support you and your organization.

 

[06:28] Drew:  …what I said to them that afternoon was, I’m really just here to listen and I'm interested in your perspective. Many of these guys [African American male leaders at PCI], we’ve worked together for many years but we’d never had a conversation about race or these types of issues, and it was, I will say, for me, very eye-opening and just the level of frustration, the level of discouragement, the hopelessness in certain cases around what was going on.

Each of the men told some version of a story of growing up and a parent or maybe a grandparent saying, “When you leave this house, you need to be very careful what you say, how you act, especially around law enforcement.” After that conversation, it really struck me that the advice they were getting was you essentially have to be invisible. Again, good advice but what a message to hear.

I'm just fed up, and we've reached a moment in time when action is required here. As businesses, as a for-profit business, perhaps businesses can be on the – We can be part of the solution.

 

[10:21] Lori: I was afraid.  I have learned that I’m going to have to take off some masks... There's a level of safety and caution that I wasn't sure I can let go of and really embrace from a trust perspective. I had to tell myself, as a black person, all the things that I've heard from growing up and how my safety depended on me never trusting in white people. I had to admit that to myself before I could help Drew on this journey.

 

[19:04] Lori: … the original conversations had breakout sessions … and people are very unvarnished and open …  people are embracing it. They’re asking questions. They're doing their homework. They’re sharing stories. They’re coming into levels of self-awareness that they never thought that they would have as people, and they’re doing it at work. To be able to experience this with people has been incredibly fulfilling.

 

… and people are answering with real-life experiences. We’ve made that a rule because we don't want to start debating, as Drew says, politics and a bunch of whataboutisms and frankly just ways to stay stuck on either side of this issue. … We decided that trust was the only way to get there…

Links:

Transcript

Drew Clancy

Lori Bishop

Eric Mosley

PCI

White Fragility

Robin DiAngelo

Servant Leadership

Bob Kegan

Immunity to Change

An Everyone Culture

How To:  Build a Culture and a Thriving Business

How To: Build a Culture and a Thriving Business

September 5, 2019
Culture eats strategy for lunch
 - Peter Drucker
 
NOTE:  Show Notes on the Rise Leaders Radio web page are full of suggestions and resources related to building a thriving culture, staying relevant as your industry changes and keeping the business strong even as the personal partnership changes
 
 
Anytime Fitness Bishop Arts is in the 97th percentile of clubs in the Anytime Fitness franchise and quite easily achieved status as a Platinum Club.   Several metrics combine for this designation:  member retention, financial results, team member retention, and their PLEASE scores, which are based on the club’s alignment with corporate values.  
 
I have a colleague who likes to say, "leaders get the organizations they deserve".  Owners Jacqui Bliss and Renee Reed have a lot to be proud of and they are getting exactly what they worked hard for and thus deserve.
 
The Platinum Club accolade does not surprise me one bit.  I’ve been a member of AF BAD (Anytime Fitness Bishop Arts District) for two years and from the moment I walked in I could feel the culture.  And because my experience and their offer continues to improve, I conclude that I was not shown dogs and ponies.  It’s an easy place to be; the community is friendly and eager to support your goals.  Even with the neighborly atmosphere, the sweat pours, heart rates rise and strength is built.    
 
I always intended that the Rise Leaders Radio podcast include two ways of bringing value:  the interview itself and an accompanying article, or blog post that picks up on and extends past the content of the podcast.  These Show Notes expand on concepts and provide links to helpful resources.    
 
Here are the big ideas of the podcast:
  • Elements of their high-performing culture
  • Staying relevant in the changing world of fitness
  • How business partners get through hard time by staying focused on the future and leaning on each other’s strengths 
 
The show notes are a separate value piece and I hope you’ll read and comment!  
 
And if you feel moved, please rate Rise Leaders Radio on iTunes and leave a comment!
 
Elevate your part of the world-
 
LeeAnn

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